resume.techbyjc.com

About Me

Hello! I’m Joseph Concillado.
Dedicated IT Professional. Skilled in troubleshooting hardware, software, and network issues across Windows, macOS, and Linux systems.

Age: 24
Residence: Toronto
Freelance: Available
Address: ON, Canada

My Services

Logo Design

Basic categories of logo styles are: word, letter, brand, combination marks and emblems.

Web Design

Web designers craft the overall vision and plan for a website layouts, mobile first, posters, branding.

Business Card

Every business card should include your name, the company name, skills, cases and contacts.

Mobile App Design

Create an animated app prototype and ask people to test it and provide feedback.

Skills

Design

Logo Design

90%
Web Design

75%
Illustration

85%
Photography

95%

Software Skills

Sketch
Adobe Photoshop
Adobe illustration
Figma
Adobe XD

Pricing

Popular

$ 22 hour

Web Design
Mobile-First
Graphic Design
Logo Design
Photography

Order Now

Pro

$ 48 hour

Web Design
Mobile-First
Graphic Design
Logo Design new
Photography new

Order Now

Clients

Quote

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Ryan Adlard

Web Designer

Fun Facts

100+ Albumes Listened

15 Awards Won

1 000 Cups Of Coffee

50+ Games Played

Resume

Experience

2023 - 2025

IT Technician

247 Computer Solutions

Delivered 24/7 remote and onsite IT support to residential and commercial clients across the Greater Toronto Area.
Resolved a wide range of technical challenges, including Office 365 administration, server management, laptop/desktop repairs, mobile device maintenance, web design, home automation setup, internet connectivity issues, malware/virus removal, internet security fortification, software deployment, hardware upgrades, VPS configuration, networking, cabling, and server rack installation.
Installed, supported, and maintained Windows OS (XP, 7, 8.1, 10) and Microsoft Office 2010 & above.
Maintained and updated tickets in Jira, tracking incident resolution times and client communications.
Performed break/fix repairs on desktops, laptops, printers, and peripheral equipment, reducing downtime for clients.
Configured and supported smart devices, VoIP systems, and AV equipment for small businesses.
Educated users on preventative maintenance and common troubleshooting techniques to reduce recurring issues.
Provided customer support for enterprise software, resolving technical issues and ensuring customer satisfaction, resulting increase in customer retention.

2019 - 2022

IT Technician

Freelance

Diagnosed complex hardware and software issues based on client reports, system logs, and physical inspections.
Utilized diagnostic tools to test and evaluate performance of components against product specifications.
Conducted in-depth troubleshooting and research to resolve technical problems related to system functionality.
Performed installation, configuration, and setup of operating systems, ensuring system optimization and stability.
Replaced faulty hardware components and conducted extended testing to verify long-term performance.
Maintained accurate documentation of inspections, diagnostics, repairs, and testing results.
Reviewed historical service records to make data-driven decisions and enhance repair accuracy.
Efficiently managed multiple repair workflows to meet strict turnaround times and service deadlines.

2009 - 2010

IT Technician

Aegis PeopleSupport Inc.

Provided technical support to call center staff by diagnosing and resolving hardware, software, and basic network issues in a fast-paced BPO environment.
Installed and maintained Windows-based desktop systems, CRT/LCD monitors, and basic peripherals such as printers, scanners, and headsets.
Supported system imaging and software installations, including Microsoft Office, antivirus programs, and call center tools.
Assisted in setting up LAN connections and basic troubleshooting of cabling and internet connectivity within the office environment.
Coordinated with vendors for hardware repairs and replacement of defective equipment.
Maintained accurate inventory records of IT assets and performed regular workstation audits.
Documented technical issues and solutions to improve helpdesk response times and internal knowledge sharing.